Precast Software for Design,
Production & Project Management
Precast Software for Design, Production & Project Management
IMPACT Support
You can always contact our IMPACT Support Team, if you have any software related questions. StruSoft digitally stores the information you submit (company, name, name, email, etc.) in order to contact you and provide customer service. For more information read our Privacy Policy.
StruSoft has implemented a brand new support system. This means that the previous support e-mails are now replaced with a new customer portal and a ticket system. All to make sure your support experience is better, tracked and faster.
What our customers say about our support
“StruSoft’s support team has always been on hand to solve any issues and offer advice as we develop our process. Their experience in the industry makes it much easier to evolve and removes the need to explain requirements – we can go straight to HOW instead of WHY.”
“My experience with the IMPACT support is outstanding and I get only prompt responses when I need help. They have given me many tips on how I should work with the software more efficiently and easily. I can ask for help from them whenever I need to at any time. That I do really appreciate most, especially when I started using the software. This system makes my work easier.”
“I can contact IMPACT Support directly at any point throughout the day. That makes my life easier and solves my problem without losing any extra time.”
“Great support from the IMPACT team.”
Why wait? Click to apply for a Free Trial of IMPACT and get started today!
IMPACT Blog
30th Anniversary of IMPACT: At the forefront of digitalizing the Precast Concrete Industry
This year, IMPACT turns 30 years old. Our flagship software to allow a cohesive flow of information in the precast concrete industry […]
Net promoter score (NPS) and customer testimonial – IMPACT Precast Software
A small snippet of the customer testimonials we got through the NPS (See the rest at the end of the article)
- “Very useful software”
[…]
A LOT of IMPACT Precast Elements in Revit
Over the years
Developing Software for the building industry for more than 40 years has given us here at StruSoft a lot of time to gather […]
Bio: Nikolaj is the Head of sales for StruSoft´s Precast Business Unit. He has an MSc in Building Informatics, direct experience working for precast factories as ...show more well now being with StruSoft for the best part of a decade. He is well equipped to answer any enquiry you might have about our IMPACT Precast Software. show less
Bio: Michał Sikora is the main point of contact for IMPACT customers in Poland. He is responsible for implementation, training and the optimization of IMPACT for ...show more customers. Michal has an MSc in Structural Engineering and an extensive experience in designing and detailing concrete structures. If you are based in Poland and want to find out how to get started and best utilize IMPACT, feel free to reach out to Michal. show less
Bio: Thomas Gitsas works closely new international IMPACT customers. He is responsible for implementation, training and the optimisation of the precast processes to be digitalised within ...show more IMPACT. Thomas has 2 x MSc's in structural engineering and civil planning. Thomas joined StruSoft in 2017 and has a wealth of experience with precast factories in Europe, UK, Middle East and Oceania. Please feel free to contact Thomas if you would like to find out more about to get started with IMPACT. show less
Bio: Jaap is passionate about processes in the precast concrete industry. Over 25 years of experience in managing/directing precast production processes. Graduated from the Technical College, ...show more Ing. BSc., majoring in Computer and Business Administration. Be glad to be at your service to help you to improve your precast processes. show less
Bio: Linus works with implementations of all applications in the IMPACT system. He is also a specialist and interim Product Owner for IMPACT Revit. He has ...show more a B.Sc. in Civil Engineering, several years of experience in technical implementations. Please feel free to contact Linus if you have any questions of how to best utilise your IMPACT software. show less
Bio: Peter Karlsson is the Director and main person responsible for StruSoft's Precast Business Unit. He has been with StruSoft since 1999 and has many years' ...show more of experience helping new customers starting up and also supporting existing customers to get the most from the IMPACT precast software. Peter is mainly focused on customer relationships and sales in the Swedish market. He is also a member of StruSoft's Senior Management Team. show less
Bio: Suhas is the Managing Director of StruEngineers India, a Design & Detailing Service company 100% owned by StruSoft. Suhas has a BSc in Civil Engineering ...show more and has been providing design support services to the Precast Industry, worldwide, over the last 20 years. Suhas was one of the original founders of StruEngineers which was established 10 years ago and previously worked for Neilsoft in Pune. StruEngineers provides local support in India for all StruSoft software and Suhas is a specialist with IMPACT AutoCAD. If you are based in India and looking for more information or support please feel free to get in touch directly with Suhas. show less