We recently conducted a Net Promoter Score survey among our customers to see how they feel about FEM-Design and if they would recommend it to a friend or colleague. We’ve seen that FEM-Design’s Net Promoter Score towers above the industry average (B2B software & SaaS). Continue reading to discover the survey results and understand the complete picture.
See the results at a glance
If you prefer a more visual style, check the media slider below. Continue reading the article to discover testimonials from our super users, how FEM-Design can help you achieve more in less time, and extra reading about the Net Promoter Score.
FEM-Design’s Net Promoter Score
We surveyed during August-September 2022 and got 114 responses with a completion rate of 77%.
The main question in the survey was the following: “How likely is it that you would recommend FEM-Design to a friend or colleague?” It’s the standard question to determine the level of satisfaction via a grade from 0-10.
Based on the responses we got from our customers, FEM-Design has received an NPS score of 63/100, which falls in the “Great” category. Since the range is -100 to 100, the value of 63 is very good. There were 66% promoters, 29.9% passives, and only 3.5% detractors.
To put it into perspective, according to Retently’s 2022 NPS Benchmark for B2B, the B2B software & SaaS industry has an average NPS of 401. Moreover, the average NPS for software users is 36, with the lowest score being -612. For example, Google has an NPS of 58, Amazon has 61, Apple has 61, while SAP has only 193. Additionally, no company has ever achieved a perfect NPS4.
The survey also showed us that 66% of promoters graded FEM-Design with a 10. That means 2/3 of users are extremely likely to recommend our 3D structural design & analysis software to a friend or colleague – the other 1/3 graded FEM-Design with a 9, which is still a very good sign.
We appreciate that our customers took the time to write down why they are satisfied with FEM-Design, our advanced and intuitive finite element analysis software. Have a look below at some of the testimonials we’ve received:
“Easy-to-use and intuitive software.”
“Easy layout. Great support. Frequent updates.”
“Easy-to-use program. Economical results. Fast responding help desk.”
“Many features, good support, development, user participation.”
“Wide range of functions. Small models (connections) as well as global models can be used relatively easily.”
“The program can help solve very complex structures and afterwards document it. It can also help with smaller problems. When you get to know the program, it is very fast and user friendly.”
“Best experience from you and your structural programs since more than 30 years.”
“I have been working with FEM-Design for 7 years and I like how it is developing around the needs of the industry. It is very easy to use, better for modelling than even modelling software etc. No other software comes close with the entire package of what FEM-Design offers.”
“It’s perfect for how I use the program. Very easy to model and to get results in 3D-structure. And it has a lot to offer.”
We want to thank everyone for the feedback. It’s most appreciated. 45 out of 76 promoters offered us written feedback.
We have also taken note of their ideas for improvement. StruSoft has a long-standing tradition of incorporating user feedback into FEM-Design’s development.
Over the years, we’ve seen how the users’ feedback has brought us closer to their needs. In this regard, our annual FEM-Design KCT event in Budapest is another way to gather user feedback, talk about case studies, present future features, and see first-hand how they use our finite element analysis software in their structural engineering projects. The last event occurred in Budapest on October 13-14, 2022.
Watch the MOE Super User interview
Watch an interview with Laust Kristensen, Technical Director at MOE, to see why he prefers FEM-Design. This interview was done by Dennis Kristensen, CEO of StruSoft, at FEM-Design KCT 2022 Budapest.
Watch the Ramboll Super User Interview
Claus Jensen from Ramboll is a super user of FEM-Design. Discover in this interview why he loves using our 3D structural design & analysis software in his everyday work. This interview was done by Anders Nilsen, Sales Manager – Denmark, at FEM-Design KCT 2022 Budapest.
Extra reading: what is the Net Promoter Score?
The Net Promoter Score (NPS) is an indicator of customer satisfaction. It shows if your customers are happy enough to recommend your product or service to a friend or colleague. As such, they give a grade from 0-10 based on their satisfaction level concerning the product or service:
– Promoters: 9-10
These people are extremely likely to naturally become brand ambassadors, spreading the word about your software. They’re loyal, fuel your growth, and increase referrals.
– Passives: 7-8
Passives are precisely that. They’re people who have yet to become brand ambassadors, but they’re also not spreading negative talk about your brand.
– Detractors: 0-6
On the other hand, detractors are people who will not recommend you to a friend or colleague. Instead, they might damage your image and won’t make repeat purchases.
The standard NPS formula: NPS = % promoters – % detractors
Learn more about the Net Promoter Score from HubSpot’s guide here.
More info about FEM-Design: 3D structural design & analysis software for those who want to achieve more in less time
We’ve designed FEM-Design to be an all-in-1 solution for structural engineers who want to save time and money by increasing the quality, efficiency, and productivity in their everyday work.
Discover FEM-Design in detail and start your journey with a free trial at this link.
If you want to learn more about who we are as a company, please check out our “About us” page.
We have various support options you can choose from depending on your needs. You can check our knowledge base to learn more about our software products, discuss on our forum, submit a ticket via a form, contact us directly, or consult the wiki section for more technical details.
1,2 Retently 2022 NPS Benchmark for B2B (https://www.retently.com/blog/good-net-promoter-score/)
3 Retently: “What Do Companies with High Net Promoter Score Have in Common?” (https://customergauge.com/benchmarks/blog/technology-industry-nps-benchmarks)
4 Hotjar Net Promoter Score (https://www.hotjar.com/net-promoter-score/)